We want you to be 100% happy with your purchase and if the condition of the product isn't holding up its end of the bargain, we'll fix it in a hassle free manner.
GOODS ARRIVED DAMAGED?
If, for some reason, your goods arrive damaged or inoperable we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible.
What do I do if my item is faulty or damaged?
We're here to help if you have received an item that is damaged or faulty. Please Contact us via the contact form in the Help Center and we will be in touch as soon as possible.
Do Not Return Any Goods Without Speaking To Us First
You are required to notify InnerCity Style within 10 working days in the unlikely event that the item arrives damaged or faulty. Please provide a detailed description, images (or a short video clip if more appropriate) of the damage in order to proceed with the return process.
PROOF OF PURCHASE
Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.
Our warehouses are not open to the public. We do not offer a pickup service such as click & collect. We utilise multiple warehouses throughout Australia, your item may not come from SA. Shipping information may be supplied to third parties such as supplier, manufacturer or courier services.
Covid 19 Note:
Our freight partners including Australia Post are experiencing delivery delays and service impacts due to Coronavirus. This may result in delays in us receiving and processing your return. We apologise for any inconvenience that this may cause, however be assured that we will complete your return as soon as it reaches us!